One secret to be a successful plumber is to consistently provide high-quality service. This means being on time for meetings and completing projects within the specified time. It’s important to follow up on these small things in order to build trust with your customers. Once you earn the trust of customers, you can then focus on improving your services and growing your business.
Make sure you make special offers to existing customers. Many plumbers ignore their existing customer base, focusing only on new customers. However, existing customers are more profitable and easier to service. Calling existing customers and offering them special discounts is a great way to fill the slow seasons. Creating a customer referral program is another key to a successful plumbing business.